Privacy Policy puss88 – Your Personal Data Protection

1Introduction

Welcome to the puss88 Privacy Policy page. This document explains in detail how we collect, use, store, and protect your personal information when you use the puss88 platform — whether through our official website, Android app, or iOS app.

This Privacy Policy forms part of the legally binding puss88 Terms and Conditions. By registering for or using any puss88 service, you are deemed to have read, understood, and agreed to all provisions contained in this policy.

Puss88 operates as an online entertainment platform in compliance with the Malaysia Personal Data Protection Act (PDPA) 2010. We take every aspect of your personal data protection seriously and ensure all our internal processes align with applicable legal requirements.

2Personal Data We Collect

Puss88 collects various types of personal data to ensure our services run smoothly, securely, and in compliance with regulatory requirements. Below is a summary of the data we collect and its sources:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as health data, religious beliefs, or political views unless specifically required by law.

• Data voluntarily provided by you during registration, KYC verification, or when contacting customer support.
• Data collected automatically when you use the platform, including cookies, server logs, and analytics data.
• Data obtained from trusted third parties such as licensed identity verification providers and payment processors.
• Data generated during platform use, such as betting logs, transaction history, and support communication records.

3How We Use Your Data

The personal data we collect is used solely for legitimate and stated purposes. puss88 will not use your data for any other purpose without first obtaining your consent or without a valid legal basis.

• Account management: Creating, verifying, and maintaining your account on the puss88 platform, including the KYC process required by regulatory bodies.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions carried out on the platform securely and accurately.
• Platform security: Detecting and preventing fraudulent activity, money laundering, multiple account usage, and any activity that violates the terms of service.
• Customer support: Providing effective assistance whenever you contact the puss88 support team via live chat, email, or other channels.
• Service improvements: Analyzing usage patterns and feedback to continuously improve the gaming experience and platform features.
• Relevant marketing: Sending relevant promotional information, bonuses, and exclusive offers based on your gaming preferences — you can opt out of marketing communications at any time.
• Legal compliance: Fulfilling reporting obligations to regulatory bodies, tax authorities, and law enforcement agencies when required.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and provide appropriate support to players in need.

4Data Sharing and Disclosure

Puss88 understands the trust you place in us when sharing your personal data. We do not sell, rent, or disclose your data to third parties for their own marketing purposes. However, there are limited situations where data disclosure is necessary and legally permissible.

• Trusted service providers: We share data with technical partners such as payment processors, identity verification service providers, and cloud infrastructure providers — all bound by strict confidentiality agreements.
• Game providers: Minimum required wagering data is shared with licensed game providers to ensure smooth gameplay and RNG audits can be conducted.
• Legal requirements: puss88 will disclose data to law enforcement authorities, courts, or regulatory bodies when required by Malaysian law or a valid court order.
• Fraud prevention: In cases of suspected fraud, data may be shared with financial crime prevention agencies or relevant gaming platforms to assist with investigations.
• Business transfers: In the event of a merger, acquisition, or asset transfer involving puss88, player data will be transferred to the new entity under equivalent or stronger privacy protection terms.

5Cookies and Tracking Technologies

The puss88 platform uses cookies and similar tracking technologies to enhance user experience, ensure platform security, and understand how players interact with our services. Below is a detailed explanation of the types of cookies we use.

• Essential Cookies: Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your settings such as preferred language, display layout, and gaming preferences to deliver a more personalized experience.
• Analytics Cookies: Helping us understand platform usage patterns in aggregate and anonymized form to enable continuous improvements. Analytics data is not linked to your individual identity.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account from security threats.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the puss88 platform. For more information on managing cookies, refer to your web browser's help guide.

6Data Security Measures

Protecting your personal data is a top technical priority at puss88. We continuously invest in the latest security infrastructure to ensure your information remains safe from increasingly sophisticated cyber threats.

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols — the same standard used by leading banking institutions.
• Data encryption at rest using AES-256 for all sensitive data stored in our databases.
• Role-based access control (RBAC) ensures that only staff with specific authorization can access player data.
• 24/7 security monitoring by our cybersecurity team to detect and respond to any threats in real time.
• Regular penetration testing and security audits conducted by certified independent security firms.
• Two-factor authentication (2FA) is available for all player accounts to add an extra layer of security.
• Strict data backup procedures ensure your data is never lost under any technical emergency.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have certain rights regarding the personal data held by puss88. We fully respect and facilitate the exercise of these rights.

To exercise any of the above rights, please contact the puss88 support team via 24/7 Live Chat within the platform or our official email. We may need to verify your identity before processing your request to ensure the security of your data.

8Data Retention Period

Puss88 only retains your personal data for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. Below is an overview of our data retention guidelines.

• Active account data: Retained for the lifetime of your active account and up to 7 years after account closure to meet audit and legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's taxation and anti-money laundering (AML) legal requirements.
• KYC Records: Retained for the period specified by the regulatory authority, typically no less than 5 years after account closure.
• Support communication logs: Retained for 2 years to allow reference to service history and dispute resolution.
• Platform analytics data: Retained in anonymised aggregate form for 3 years for product improvement purposes.
• Security logs: Retained for 12 months for security incident investigation and audit purposes.

Upon expiry of the retention period, your personal data will be securely deleted using methods that ensure it cannot be recovered or accessed again.

9Links to External Platforms

The puss88 platform may contain links to third-party websites or services such as payment providers or game providers. Please note that the puss88 Privacy Policy applies only to our own platform.

• Puss88 is not responsible for the privacy practices or content of any third-party websites or services you may access through links within our platform.
• We encourage you to read the privacy policy of each third-party platform you use before providing any personal information to them.
• If you use payment services such as DuitNow, Touch 'n Go eWallet, GrabPay, or Boost, your use is also subject to the respective privacy policies of those providers.

10Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how puss88 handles your personal data, do not hesitate to contact us. Our team is available to assist you 24 hours a day, 7 days a week.

• Reach us via Live Chat within the puss88 platform for the fastest response.
• Email us at [email protected] for inquiries requiring a formal written response.
• Visit the page FAQ for answers to the most frequently asked questions about privacy and security.
• For inquiries specifically related to personal data rights, please include "PDPA Rights Request" in your email subject line to expedite processing.